Refund Policy

1. General

This Refund Policy describes the conditions under which you may request a refund for your SendAPI subscription, a service provided by Lumen Labs Company Limited (registration number: 0318881279, Vietnam). Subscription payments are processed by Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record.

2. Scope

This refund policy applies only to payments processed through Paddle (credit/debit card payments). Payments made via cryptocurrency are final and non-refundable due to the irreversible nature of blockchain transactions.

3. Eligibility

You may request a full refund within 14 days of your subscription payment, provided you have not used paid features of the service beyond the limits of the free plan.

4. Refund Conditions

Refunds are available under the following conditions:

• Payment was made through Paddle (credit/debit card).
• The refund request is submitted within 14 days of payment.
• You have not used paid features beyond the free plan limits during the current billing period.
• This is the first refund request for the given subscription.

5. How to Request a Refund

To request a refund, contact our support team via Telegram: @sendapi. Please provide your account email and the reason for the refund request. The refund will be processed through Paddle.

6. Processing Time

Refunds are processed within 10 business days of approval. Funds will be returned by Paddle using the same payment method used for the original purchase.

7. Subscription Cancellation

You may cancel your subscription at any time through your account settings. After cancellation, your subscription will remain active until the end of the current billing period. Partial refunds for unused time are not provided.

8. Contact

For refund inquiries, contact our support team:
Email: sendapi.support@labslumen.com
Telegram: @sendapi